Shipping policy

1. GENERAL

1.1

Sawaaro ("Sawaaro", "we", "us", or "our") owns, manages and operates the website www.sawaaro.com (collectively referred to as the "Sawaaro Platform"), through which it facilitates the sale and purchase of lingerie, bras, sleepwear, shapewear, intimate wear, and other related products ("Products") to the users of the Sawaaro Platform ("User", "Users", "you", or "your").

1.2

This Shipping & Delivery Policy ("Policy"), together with our Terms and Conditions, sets out the terms governing the shipping and delivery of Products purchased through the Sawaaro Platform.

1.3

Sawaaro currently ships Products to serviceable locations across India. We work with reputed third-party logistics service providers to ensure timely and efficient delivery of your orders. While we make commercially reasonable efforts to deliver Products within the estimated timelines, actual delivery may vary depending on your location and other operational factors.

1.4

By accessing the Sawaaro Platform and placing an order, you agree to be bound by this Policy. If you do not agree with the terms contained herein, you should refrain from placing orders through the Platform.

 

2. TERMS OF SHIPPING AND DELIVERY

2.1 Logistics Partners

Sawaaro partners with third-party logistics service providers ("Logistics Partners") to facilitate the shipping and delivery of Products. We reserve the right to use one or more Logistics Partners or, where appropriate, deliver Products directly without engaging third-party service providers.

2.2 Order Processing and Dispatch

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during promotional campaigns may require additional processing time.

Once your order is dispatched, you will receive an email, SMS, or WhatsApp notification containing your shipment details and tracking information, where available.

2.3 Estimated Delivery

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote or Difficult-to-Service Locations: 5–10 Business Days

The delivery timelines displayed during checkout or communicated after dispatch are estimates only and should not be treated as guaranteed delivery commitments.

2.4 Serviceable Locations

Sawaaro currently delivers only within India.

Delivery is available only to locations serviced by our Logistics Partners.

If a delivery address is found to be non-serviceable after an order has been placed, Sawaaro reserves the right to cancel the order and initiate a refund, wherever applicable.

2.5 Customer Responsibilities

To ensure successful delivery, you agree to provide complete, accurate, and up-to-date information including:

  • Full Name
  • Shipping Address
  • Landmark (if applicable)
  • Contact Number
  • PIN Code

Sawaaro shall not be responsible for delays, failed deliveries, or additional costs arising due to incorrect, incomplete, or inaccurate information provided by you.

2.6 Delivery Attempts

Our Logistics Partners may make up to three (3) delivery attempts to complete your order.

If delivery cannot be completed due to customer unavailability, refusal to accept delivery, or incorrect address details, the shipment may be returned to Sawaaro.

Any refund or re-dispatch of such orders shall be governed by our Return, Exchange & Refund Policy.

2.7 Delivery Delays

Although Sawaaro makes every reasonable effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Political disturbances
  • Transport disruptions
  • Logistics Partner delays
  • Force majeure events

Sawaaro shall not be liable for any losses, damages, or claims arising solely due to such delays.

2.8 Conduct of Logistics Partners

Sawaaro carefully selects reputable Logistics Partners; however, the actions or omissions of delivery personnel are beyond our direct control.

Accordingly, Sawaaro shall not be responsible for any misconduct, delay, service deficiency, incorrect delivery, or other acts or omissions attributable to the personnel of any Logistics Partner.

2.9 Shipment Tracking

Upon dispatch of your order, tracking details may be shared through email, SMS, or WhatsApp.

Tracking information is provided by third-party Logistics Partners. While we strive to ensure its accuracy, Sawaaro does not guarantee that tracking updates will always be available, accurate, or real-time.

2.10 Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before completion of your purchase.

Sawaaro may, from time to time, offer free shipping on selected Products, promotional campaigns, or orders exceeding a specified order value.

Such promotional shipping offers may be modified, withdrawn, or discontinued at our sole discretion without prior notice.

Unless otherwise required by applicable law or where the return is due to an error attributable to Sawaaro, shipping charges, Cash on Delivery handling charges, or other service fees are non-refundable.

2.11 Title and Risk

Ownership and risk in the purchased Products shall pass to you upon successful delivery of the Products to the shipping address provided during checkout.

2.12 Reverse Logistics

Approved returns and exchanges shall be facilitated through our authorized reverse logistics partners in accordance with the Return, Exchange & Refund Policy available on the Sawaaro Platform.

 

3. CUSTOMER SUPPORT

For any questions, concerns, or assistance relating to the shipment or delivery of your order, please contact us:

Email: info.sawaaro@gmail.com

Phone/WhatsApp: +91 99905 11066

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

 

4. POLICY MODIFICATIONS

4.1

Sawaaro reserves the right to amend, modify, or update this Policy at any time without prior notice.

4.2

Any revised version of this Policy shall become effective immediately upon publication on the Sawaaro Platform unless otherwise specified.

Your continued use of the Platform after such modifications constitutes your acceptance of the revised Policy.