Refund policy

Effective Date: 25 May 2026

At Sawaaro, we strive to provide our customers with high-quality lingerie and intimate wear. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 10 (ten) days from the date of delivery if:

The product received is damaged, defective, or faulty.
The wrong product or size was delivered.
The product is significantly different from its description on our website.
You are dissatisfied with the product for any valid reason, subject to the conditions below.

To be eligible for a return, the product must:

Be unused, unworn, unwashed, and in its original condition.
Have all original tags, labels, and packaging intact.
Be free from stains, odors, perfume, deodorant marks, or any signs of use.
Be accompanied by proof of purchase or order confirmation.
2. Non-Returnable Products

For hygiene and safety reasons, the following products are not eligible for return, exchange, or refund:

Briefs and panties
Products showing signs of wear, washing, alteration, or misuse
Products without original tags or packaging

However, if a non-returnable item is delivered in a damaged or defective condition, please contact us within 48 hours of delivery and we will review the issue.

3. Exchange Policy

We offer exchanges within 10 days of delivery for:

Size-related issues
Damaged or defective products
Incorrect items received

Exchange requests are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

4. Free Return Pickup

Sawaaro offers free return pickup across eligible serviceable locations in India.

Once your return request is approved, our logistics partner will arrange a pickup from your registered delivery address at no additional cost.

If pickup service is unavailable in your area, we may request you to self-ship the product and reimburse reasonable shipping costs upon verification.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Notify us within 48 hours of delivery.
Share clear photographs or videos showing the issue.
Include your order number and contact details.

Sawaaro reserves the right to verify the claim before approving a return, exchange, or refund.

6. Refund Policy

Once the returned product is received and successfully inspected, the refund will be processed.

Refunds will be issued to the original payment method used for the purchase.

For Cash on Delivery (COD) orders, refunds may be processed via:

Bank transfer
UPI
Any other method approved by Sawaaro

Refunds are generally processed within 5–10 business days after successful quality inspection of the returned product.

Please note that processing times may vary depending on your bank or payment provider.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Return, Exchange & Refund Policy.

8. Quality Inspection

All returned products undergo a quality inspection before a refund or exchange is approved.

Sawaaro reserves the right to reject any return request if:

The product has been used or washed.
Tags or packaging are missing.
The product is returned in an unsellable condition.
The return request is made after the 10-day return period.

9. Contact Us

For return, exchange, cancellation, or refund assistance, please contact us:

Sawaaro Customer Support
Email: info.sawaaro@gmail.com
Phone/WhatsApp:  +91 99905 11066
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Note: This policy is applicable only to orders delivered within India. Sawaaro reserves the right to amend this policy at any time without prior notice. Updated versions will be published on our website.