Privacy policy
1. GENERAL
1.1
Sawaaro, a sole proprietorship having its registered office at 187, Balmiki Basti, Central Delhi, Delhi, 110002 India ("Sawaaro", "we", "us", or "our"), owns, manages, and operates the website www.sawaaro.com (collectively referred to as the "Sawaaro Platform"), through which it facilitates the sale and purchase of lingerie, bras, sleepwear, shapewear, intimate wear, and other related products ("Products") to the users of the Sawaaro Platform ("User", "Users", "you", or "your")
By using, accessing, browsing, registering on, or purchasing products from the Platform, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, processing, disclosure, and transfer of your information in accordance with this Privacy Policy.
1.2
This document is an electronic record and is governed by applicable laws of India. This electronic record is generated by a computer system and does not require any physical or digital signature.
1.3
This Privacy Policy explains the type of information collected from users, the purpose for collecting such information, the manner in which such information is used, and the circumstances under which such information may be disclosed or transferred.
You may withdraw your consent to the collection and processing of your information at any time by contacting us. However, withdrawal of consent may affect our ability to provide certain services or complete transactions requested by you.
1.4
If you do not agree with any provision of this Privacy Policy, please discontinue use of the Platform.
2. TYPE OF INFORMATION COLLECTED
2.1
We may collect information whenever you visit, access, browse, register on, purchase from, or otherwise interact with the Platform.
2.2
You agree that all information provided by you shall be true, accurate, current, and complete. You may request correction, modification, or deletion of your information by contacting us.
2.3
The Platform is intended only for individuals who are at least eighteen (18) years of age. We do not knowingly collect Personal Information from persons under eighteen (18) years of age.
2.4
We may collect information including but not limited to:
* Full Name
* Mobile Number
* Email Address
* Billing Address
* Shipping Address
* Gender
* Date of Birth
* Account Credentials
* Communication Preferences
* Customer Support Interactions
(Collectively referred to as "Personal Information")
2.5
We may also collect, receive, process, or store information including but not limited to:
2.5.1
Order history and transaction records.
2.5.2
Payment-related information processed through authorized payment service providers.
2.5.3
Device information including IP address, browser type, operating system, device identifiers, and browsing activity.
2.5.4
Information voluntarily provided by you through surveys, reviews, contests, feedback forms, and customer support communications.
2.5.5
Information relating to your interactions with the Platform and our products.
2.5.6 Marketing and Communication Preferences
By providing your mobile number, email address, or other contact information, you consent to receive transactional communications, order updates, customer support communications, service notifications, promotional messages, newsletters, offers, and marketing communications through SMS, WhatsApp, email, telephone calls, push notifications, or other communication channels permitted under applicable law.
You may opt out of promotional communications at any time. However, we may continue to send service-related communications necessary for order fulfilment, customer support, returns, refunds, exchanges, and legal compliance.
(Collectively referred to as "Personal Data")
3. USE OF INFORMATION COLLECTED
3.1
We may collect, use, process, and store your information for the following purposes:
3.1.1
To create and manage your account.
3.1.2
To process, fulfill, and deliver orders.
3.1.3
To facilitate returns, exchanges, cancellations, and refunds.
3.1.4
To provide customer support and resolve complaints.
3.1.5
To send order confirmations, invoices, shipping updates, security alerts, and service notifications.
3.1.6
To conduct research, analytics, audits, and business intelligence activities.
3.1.7
To improve our products, services, content, website functionality, and customer experience.
3.1.8
To prevent, detect, investigate, and address fraud, abuse, unauthorized access, and illegal activities.
3.1.9
To comply with legal obligations and requests from governmental or regulatory authorities.
3.1.10 Analytics and Advertising Technologies
We may use analytics and advertising technologies including but not limited to:
* Google Analytics
* Google Ads
* Meta Pixel (Facebook Pixel)
* Instagram Advertising Tools
* Shopify Analytics
* Similar analytics and advertising technologies
These technologies help us understand user behavior, improve website performance, personalize customer experiences, optimize marketing campaigns, and measure advertising effectiveness.
3.1.11 Size Preferences and Personalization
As an intimate apparel brand, Sawaaro may collect and process information relating to your:
* Size preferences
* Fit preferences
* Purchase history
* Product selections
* Wishlist activity
* Shopping preferences
Such information may be used solely for:
* Order fulfillment
* Customer support
* Exchange and return assistance
* Personalized recommendations
* Improving customer experience
* Product development and inventory planning
Such information shall be treated as confidential customer information.
4. DISCLOSURE OF INFORMATION COLLECTED
4.1
We may disclose your information to trusted third-party service providers who assist us in operating the Platform and providing services, including:
* Payment gateway providers
* Logistics and shipping partners
* Technology providers
* Customer support providers
* Marketing agencies
* Analytics providers
4.2
We may disclose information when required by applicable law, judicial order, governmental authority, or regulatory requirement.
4.3
We may disclose or transfer information as part of any merger, acquisition, restructuring, financing transaction, sale of assets, or similar corporate event.
4.4
Payment transactions are processed through secure third-party payment providers. Sawaaro does not store complete credit card numbers, debit card numbers, CVV details, UPI PINs, or banking passwords.
4.5
While we take reasonable steps to protect information, internet transmissions are not completely secure and we cannot guarantee absolute security.
4.6
Information may be transferred, stored, or processed within or outside India where necessary for business operations, provided appropriate safeguards are maintained.
5. SECURITY
5.1
We implement commercially reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, misuse, alteration, or destruction.
5.2
Access to Personal Information is restricted to authorized personnel who require such access for legitimate business purposes.
5.3
While we strive to maintain security, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
6. COOKIES POLICY
6.1
When you access the Platform, we may automatically collect certain information through cookies, web beacons, pixels, and similar technologies.
6.2
Cookies help us:
* Improve website functionality
* Remember customer preferences
* Analyze website traffic
* Personalize content
* Measure advertising effectiveness
6.3
You may configure your browser to refuse cookies. However, some Platform features may not function properly if cookies are disabled.
6.4
We may allow advertising, analytics, and social media partners to place cookies and similar technologies on the Platform.
6.5
We are not responsible for the privacy practices of third-party websites linked from the Platform.
6.6 Cookie Consent
By continuing to use the Platform, you consent to our use of cookies and similar technologies in accordance with this Privacy Policy.
6.7 Analytics and Advertising Technologies
The Platform may use Google Analytics, Meta Pixel, Shopify Analytics, Google Ads, and other similar technologies to collect information regarding browsing activity, purchase behavior, advertising interactions, and website usage.
6.8 Third-Party Cookies
Third-party service providers may place cookies on your device in accordance with their respective privacy policies. Sawaaro does not control the privacy practices of such third parties.
7. OPT-OUT POLICY
7.1
You may opt out of receiving promotional emails, SMS communications, WhatsApp messages, newsletters, and marketing communications at any time.
7.2
You may unsubscribe through the links provided in our communications or by contacting us directly.
8. RETENTION OF INFORMATION
8.1
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
8.2
Upon expiry of the applicable retention period, information may be deleted, anonymized, archived, or otherwise securely disposed of.
9. MODIFICATION
9.1
Sawaaro reserves the right to amend or update this Privacy Policy at any time.
9.2
Any updated version shall be posted on the Platform and shall become effective upon publication.
11. SEVERABILITY
11.1
If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12. LIMITATION OF LIABILITY
12.1
Sawaaro shall not be liable for any unauthorized access, disclosure, loss, or misuse of information resulting from events beyond our reasonable control, including cyber-attacks, internet failures, government actions, force majeure events, or third-party misconduct.
13. CONTACT US
For any questions regarding this Privacy Policy or your personal information, please contact:
**Sawaaro**
Email: info.sawaaro@gmail.com
Phone/WhatsApp: +91 99905 11066
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)