Returns, exchanges
& refunds

Effective Date: 1 October 2026

At Sawaaro, we want you to love what you wear. If something isn't right, this policy explains how returns, exchanges, refunds and cancellations work. It applies to orders delivered within India.

1. Return and Exchange Window

You may request a return or exchange within 15 (fifteen) days from the date of delivery. Requests can be raised only after your order is marked as "Delivered".

You can raise a request in either of these ways:

• From My Account → Orders on our website, by selecting the order and choosing "Request return"; or
• By messaging us on WhatsApp at +91 99905 11066 or emailing info.sawaaro@gmail.com with your order number.

The 15-day period is counted up to the date on which you first raise your request through either method.

2. Return Eligibility

You may request a return if:

• The product received is damaged, defective or faulty;
• The wrong product or size was delivered, or a part is missing;
• The product is significantly different from its description on our website; or
• You are not satisfied with the product, subject to the conditions below.

To be eligible for a return or exchange, the product must:

• Be unused, unworn, unwashed and in its original condition;
• Have all original tags, labels and packaging intact;
• Be free from stains, odours, perfume, deodorant marks or any signs of use;
• Be accompanied by proof of purchase or order confirmation; and
• If bought as a set, pack or combo, be returned as the complete set.

3. Non-Returnable Products

For hygiene and safety reasons, the following are not eligible for return or exchange:

• Briefs and panties;
• Opened packs, sets or combos that include briefs or panties;
• Individual items from a pack, set or combo;
• Products showing signs of wear, washing, alteration or misuse; and
• Products without their original tags or packaging.

However, if any product, including a non-returnable product, is delivered damaged, defective or incorrect, please raise a request as described in Section 5. After verification, we will offer a replacement or a full refund.

4. Exchanges

• Each item can be exchanged once, for a different size of the same product, within 15 days of delivery.
• Exchanges are subject to availability. If the size you need is unavailable, we will refund you in full instead.
• If you would like a different style or product, please return the item and place a new order.

5. Damaged, Defective, Wrong or Missing Items

If you receive a damaged, defective or incorrect product, or a part of your order is missing, please raise a request within 15 days of delivery. We encourage you to raise it as soon as possible after opening your parcel.

To help us resolve it quickly, please share:

• Your order number;
• Clear photographs or a video showing the front and back of the product, the product label or tag, and a close-up of the issue; and
• A photograph of the outer package, if it was damaged.

Sawaaro will verify the claim and may ask for the product to be returned for inspection. Once verified, we will send a replacement or issue a full refund.

6. Return Pickup and Self-Shipping

Sawaaro offers free return pickup across serviceable locations in India. Once your request is approved, our logistics partner will collect the product from your delivery address at no cost to you.

If pickup is not available in your area, we will ask you to send the product back to us using any courier service. We will reimburse the full courier charges to your UPI ID or bank account on receipt of the courier receipt as proof of shipment.

7. Refunds

• Regular returns (for example, size or change of mind): refunds are processed within 5–7 working days after the product is picked up. Our pickup partner checks the product at the time of pickup. If you self-ship the product, the refund is processed within 5–7 working days after it reaches us.
• Damaged, defective, incorrect or missing items (Section 5): refunds are processed within 5–7 working days after the product reaches us and passes our inspection. Where we do not need the product back, the refund is processed within 5–7 working days after we verify your claim.
• Refunds are issued to the original payment method used for the purchase.
• For Cash on Delivery (COD) orders, refunds are made by UPI or bank transfer to the details you share with us.
• The refund amount is the amount you actually paid for the returned item. Where a coupon or order-level discount was applied, the discount is divided across all items in the order in proportion to their price.
  
• After we process a refund, your bank or payment provider may take additional time to credit it to your account.

8. Cancellations

• Orders can be cancelled before they are dispatched. To cancel, message us with your order number.
• Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 5–7 working days.
• Once an order has been dispatched, it cannot be cancelled. You may return it after delivery under this policy.

9. Undelivered Orders

Our logistics partners make up to three (3) delivery attempts. If an order is returned to us undelivered, because the delivery could not be completed or was refused:

• Prepaid orders are refunded in full within 5–7 working days of the shipment reaching us; and
• Cash on Delivery orders are cancelled.

Sawaaro may restrict Cash on Delivery for accounts with repeated refused or undelivered orders, in line with our Terms of Service.

10. Quality Inspection

Returned products are checked by our pickup partner at the time of pickup, and products returned under Section 5 are also inspected once they reach us. A return may be rejected if:

• The product has been used, worn or washed;
• Tags, labels or original packaging are missing;
• The product is returned in an unsellable condition or as an incomplete set; or
• The request was raised after the 15-day period.

If a return is rejected at pickup, the product will not be collected and we will tell you why. If a product is found ineligible after it reaches us, we will inform you and send it back to you.

11. Contact Us

For help with returns, exchanges, refunds or cancellations:

Sawaaro Customer Support
Email: info.sawaaro@gmail.com
Phone/WhatsApp: +91 99905 11066
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

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Note: This policy is applicable only to orders delivered within India. Sawaaro reserves the right to amend this policy at any time without prior notice. Updated versions will be published on our website.